Existing TravelPlan Direct Insurance Customers

This is a very positive move for Travelplan Direct Insurance customers, when it’s time to take out cover for your next trip or renew an Annual Multi Trip policy. By choosing Primary Insurance you will benefit from a wider product choice and an easy to use online quotation system.


In the meantime, existing customers who still hold a valid Travelplan Direct Insurance policy can relax and enjoy their holidays, safe in the knowledge that their travel plans are protected.

We’ve ensured that your existing policy won’t be affected in any way. So whether you are waiting to take your single trip or you are planning to take additional trips under an annual policy you are still covered!

What about my existing policy?

Your existing TravelPlan Direct Insurance policy is still valid, as are all the terms and conditions within it - so if you do have to make a claim your experience won’t change.

To make a claim please follow the instructions in the Making a Claim section of this website. If you have any general queries our friendly team is on hand to help. You can contact the team by emailing: travelplandirect@tpsltd.com

After the 30th November 2011 you will be unable to upgrade your policy or add optional extras such as winter sports cover.

However, if you find your existing cover no longer meets your needs Primary Insurance can offer you a competitive quote on a new travel insurance policy and you can choose between three cover levels and a number of optional extras.

For a competitive Travel Insurance quote from Primary Insurance - click here.

What happens when my Annual Multi Trip policy expires?

When your travel insurance policy comes up for renewal we’ll contact you with a reminder in advance of the renewal date. You will be provided with further information on why you should choose Primary Insurance as your travel insurer for the next 12 months and details on how to get a competitive quote.

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“We’re delighted to be merging with Primary Insurance.

Bringing together two such high calibre insurance companies will allow us to improve our range of services and make sure we stay focused on meeting the needs of Travel Insurance customers.”

Mark Kitchen
Customer Relationship Manager
TravelPlan Direct