Frequently Asked Questions

We have tried to anticipate, and answer many of the questions we think you may have about our travel insurance policies. However, if you have a question that has not been covered in this FAQs section, please contact us.

Q. How do I make a claim?

A. For more information on how to make a claim on your travel insurance policy, please click here.

Q. I’ve already bought a policy. How do I change my details?

A. Please email us at travelplandirect@tpsltd.com and we’ll make the required amends to your policy.

Q. Can I cancel my travel insurance?

A. To cancel your policy, please email us at travelplandirect@tpsltd.com.

Q. Who provides the travel insurance?

A.TravelPlan Direct Insurance is a trading name of UK General Insurance Ltd which is authorised and regulated by the Financial Services Authority. Registered in England and Wales Company No. 4506493. Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, West Yorkshire, LS10 1RJ.

We are authorised and regulated by the Financial Services Authority. Our firm reference number is 311788.

All Travel Insurance policies are underwritten by UK General Insurance Ltd on behalf of Ageas Insurance Limited.

Q. What happens when my annual policy expires?

A. We’d love to welcome you over to Primary Insurance and will send you more information on how you can take out cover.

When your travel insurance policy comes up for renewal we’ll contact you with a reminder in advance of the renewal date. You will be provided with further information on why you should choose Primary Insurance as your travel insurer for the next 12 months and details on how to get a competitive quote.

Q. Am I still covered?

A. If you already have TravelPlan Direct Insurance then your existing policy will remain exactly the same and valid. Whether you have taken out a Single Trip or Annual Multi Trip policy you can rest assured that you are still covered by the same great insurance that made you choose TravelPlan Direct Insurance in the first place. So that means:

  • The same great cover from Ageas
  • The same great support from our UK based Insurance Team
  • The same swift and easy claims process

To find out more please contact us.

Q. Can I still upgrade my policy or add additional extras?

A. After the 30th November 2011 you will be unable to upgrade your policy or add optional extras such as winter sports cover.

However, if you find your existing cover no longer meets your needs Primary Insurance can offer you a competitive quote on a new travel insurance policy and you can choose between three cover levels and a number of optional extras.

For a competitive Travel Insurance quote from Primary Insurance - click here.

Q. Who are Primary Insurance?

A. Primary Insurance is a leading provider of Travel Insurance and has insured over 500,000 holidaymakers.

By operating online they keep their prices competitive and easy on your pocket!

The Primary Insurance website makes getting a quote quick and easy, you can get a quote in seconds and buy a policy online in just a few minutes.

With three levels of cover to choose from and the flexibility to add additional cover options, Primary Insurance aims to be every travellers first choice when it comes to arranging travel insurance!

Primary Insurance can provide Unlimited Medical Expenses Cover and £7,500 Cancellation Costs on selected travel insurance policies. Alongside other protection designed to cover you against a wide range of potential losses including the theft of a bag, or travel delay.

To find out more about Primary Insurance; why not pay them a visit.

Regulatory information:

Primary Insurance is a trading name of UK General Insurance Ltd which is authorised and regulated by the Financial Services Authority. Registered in England and Wales Company No. 4506493. Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, West Yorkshire, LS10 1RJ. We are authorised and regulated by the Financial Services Authority. Our firm reference number is 311788.
All Travel Insurance policies are underwritten by MARPRE Asistancia.

Q. Why are we merging?

A. Bringing TravelPlan Direct Insurance and Primary Insurance together means we can offer better value and a greater range of products and services for customers. The improved online quotation system will also mean taking out travel insurance is as easy as possible!

To find out more please contact us.


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“We’re delighted to be merging with Primary Insurance.

Bringing together two such high calibre insurance companies will allow us to improve our range of services and make sure we stay focused on meeting the needs of Travel Insurance customers.”

Mark Kitchen
Customer Relationship Manager
TravelPlan Direct