Making a Claim

Need to make a claim? Relax. You can rely on us to make your life easy. Better still, we promise to deal with your claim quickly and fairly. Just follow our three simple steps:


Step 1: Have your policy number to hand (you’ll find it at the top of your policy schedule).

Step 2: Make a call to our claims department on 0844 412 4296 (no later than 31 days after the event).

Step 3: Let our friendly team help you make your claim.

It’s that easy.

Our opening hours are Monday to Friday - 8:30am to 5:30pm, Saturday and Sunday - Closed.

Please note that calls are recorded and may be monitored for training purposes.

Need a Travel Insurance quote?

Get a Quote

Already a Customer?

Find out more about our move to Primary Travel Insurance

Visit Primary...

Get a Quote

“We’re delighted to be merging with Primary Insurance.

Bringing together two such high calibre insurance companies will allow us to improve our range of services and make sure we stay focused on meeting the needs of Travel Insurance customers.”

Mark Kitchen
Customer Relationship Manager
TravelPlan Direct