Privacy Policy

We are committed to protecting your right to privacy as a consumer of our online insurance services. It is our policy to respect the privacy of private communication. We collect information about our customers in order to help us continually improve the service we offer.

Data Protection Statement

What data do we collect?

We will collect personal data as provided to us during the travel insurance quotation process, which you agree to supply us as accurate. We will also collect personal data from other parts of the online insurance service as required to issue you with the insurance policies purchased. We use cookie technology to collect anonymous information such as the number of visitors to the website, but it is purely statistical and cannot be used to identify any individual user.

We will only use the personal information we collect:

  • in the normal course of our business to provide the products and services you have requested
  • to identify you when you contact us
  • to build up a profile of your insurance requirements to determine if we can offer you a better service or more relevant products
  • to send you renewal notices by e-mail or post when relevant
  • for credit assessment
  • for statistical analysis, including automated techniques and to monitor and analyse our business

We will only disclose the personal information we collect to:

  • our agents and sub-contractors to issue and administer your policy or claims and to conduct our business
  • the parties involved in the underwriting of your policy
  • for debt tracing or fraud prevention
  • if required or compelled to do so by law

Changes to the Privacy Policy

If we do change or amend our privacy policy we will notify customers via this site. The privacy policy will always be easily accessible online throughout the site. Unless specified to the contrary, Your Policy is governed by UK and, where appropriate, European Law.

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“We’re delighted to be merging with Primary Insurance.

Bringing together two such high calibre insurance companies will allow us to improve our range of services and make sure we stay focused on meeting the needs of Travel Insurance customers.”

Mark Kitchen
Customer Relationship Manager
TravelPlan Direct